I got into a bit of a tussle with my internet provider yesterday. We have a router that, in theory, should provide wifi. Unfortunately we have not been able to connect to said wifi ever.
Last night, I decided that I was going to take the time to figure out why. WELL, I read the manual and managed to get the wifi turned on and Jon's computer working, etc, but right away I noticed people popping up on it. It seems that it wasn't locked. The instructions were not clear as to how I could set a password. I wanted it protected just because of all of the scary stuff I've heard about identity theft and what not.
I call the provider for tech support. The lady is very nice, it seems promising.
Then it happens.
She tells me she needs to run a quick test. I say, "OK."
Then she has me click a few boxes and suddenly nothing works. No internet at all.
I tell her this and she says, "Well I see that you purchased your router back in 2004. This means the warranty is expired, and from the test I just ran it shows that it isn't working properly and has not been for some time. You can purchase or lease a router from us if you would like. Yours is broken and will no longer connect you to the internet."
I say, "WHAT????? It was not broken when I called, I've never had problems with it! I was just trying to password protect the wifi!! I was not calling because it was not working! It was working before you messed with it!!"
She says, "I'm sorry miss, there is nothing that can be done. We would be happy to lease one to you with low monthly payments."
I hung up after going round and round with her. She was like talking to a brick wall. Just telling me it was broken and I needed a new one over and over and offering to sell me a new one. I could not deal with her anymore. I knew she was full of crap and I am too much of a lady to flip out on her. I'm sure she is just doing what she was told to do by some higher up. To avoid losing my temper I told her goodbye.
I knew this HAD to be some kind of scam. I was not born yesterday and have a few years of tech support under my belt not to mention I'm in sales and can smell a hard sell coming from a million miles away.
I went through the whole manual, found out how to reset the machine back to factory settings, then I reloaded the whole damn thing on my computer. Guess what? My "broken router" is working better than ever and has wifi and everything.
As for the provider, what a scam, right??? I have a feeling we might be getting a new one, sooner than later. I am not pleased with their service at all.
Tuesday, February 19, 2008
Monday, February 18, 2008
Sunday, February 17, 2008
My dear friend and co-worker celebrated her last day with us today. We all went for drinks afterwards. She and I have been sharing a cubicle wall for a longer time that I like to acknowledge. You could not ask for a better daytime roomie. I will miss her a lot!
Valentine's Day was AMAZING! Jon surprised me with a hotel stay, an evening at The Triple Door to check out a Sinatra impersonator, and an extra special surprise gift.
The hotel was beautiful, the dinner at Jasmine was perfect, the Sinatra was spot on! Jon had arranged for us to get the best seats in the house. We were right in the center right up against the stage. It was a perfect evening. I actually got teary eyed at one point during the Sinatra set because he did such a spot on job that it hit me that I will never get the opportunity to see the real thing. I LOVE Frank.
I was a little nervous at first, because I was afraid that an impersonator would come across as making fun of him, but this guy did it in such a way that it was a classy tribute, it had it's silly moments, but for the most part I think Frank himself would have enjoyed it.
At dinner Jon presented me with the most exquisite diamond necklace. I LOVE it! I was shocked!
I gave Jon a set of webcams for our computers so that it is even easier for us to stay in touch while he is overseas. With all of the Posies 20th anniversary stuff coming up, it looks like he will be spending all of April in Europe. Now we will be able to see each other! Don't you just love modern technology? I remember when he and I could only talk once a week and have to rush because it was costing us so much money and that was when I was in Alaska and he was in Seattle!! Crazy, no?
I wish you all a very happy day today. I am floating on a cloud (as comfy as this bed)
PS- I am still taking a photo a day, just have been a little slack on getting them uploaded with how busy I have been. Getting caught up...